Booking instructions
After reviewing the room information provided on the website, you can choose between the following two options to book a room:
Option 1: Make a direct call to the hotel’s phone number to receive faster advice and to receive exact information on room availability.
Option 2: Visit the hotel’s website to book a room.
Check in time:
Check in time is from 14:00 (early check in will depend on room availability and the guest may have to pay an extra fee for such a request).
Check out time is before 12 pm.
Note: Other services that are not included in the booking will be charged as per the hotel’s policy.
Payment methods
When you book a room, our booking system will send you the confirmation letter via email. You need to make the payment for your reservation by the due date using one of the following payment methods:
Make an online payment via bank cards: ATM or International Credit Card
A fast and convenient online payment method for guests who want to book rooms in advance.
The booking system will direct you to the online payment site. Please follow the instructions to pay for your reservation.
When the booking system is not connected to the online payment site, we will send you the link to proceed the payment. And then please follow the instructions to pay for your reservation.
If you fail to pay for your reservation by the due time, we reserve the right to unilaterally cancel your reservation.
Make an offline payment via bank cards: ATM or International Credit Card
When the online payment method is not available, we will send you a ‘credit card authorization’ form, please fill in all the required information, sign the form and send it back to us together with a 2-sided copy of your card, and a copy of your identity card / passport for guarantee purposes.
In case you want to use the card provided to us to pay for the reservation, we will collect the amount from your card on the due date. Please bring along your card and present it to our staff at the time of check in for cardholder authentication. Otherwise, your booking must be paid by other cards or cash. Then we will refund the payment to the card which we have collected the money from. This process will take some time (2 business days on average) before you receive the amount for your card account.
In case you want to pay for your reservation with other cards, please notify us. We will collect the amount from the given card. We will, however, pre-authorise an amount equal to the booking rate from this card on the due date.
We will collect the amount from the card provided by you, if you do not show up on the check in date (no-show), this amount is considered as non-refundable.
We require the guest who is staying at the hotel to be the cardholder.
We reserve the right to unilaterally cancel your reservation if you do not provide sufficient information or if we do not get your response by the due date of payment.
To make a payment via bank transfer
This is a cardless payment method, for guests who want to make reservations in advance.
We will send our bank account information to your email address.
Please transfer the correct amount to the Hotel’s bank account. In the transfer description, please specify the sender’s full name, phone number, booking confirmation number and notify us to check whether your payment has arrived.
We will contact you for confirmation after the payment has been received.
If you fail to pay for your reservation by the due time, we reserve the right to unilaterally cancel your reservation.
Direct payment method
This is a flexible payment option, for guests who book directly at the hotel’s reception. Depending on the discussion, you will pay directly at the hotel reception or after your stay.
Payment security policy
We will not keep any information related to the credit card or bank account that you use on the website via a third party payment gateway.
The web-based card payment system provided by the payment gateway partner is legally licensed for operation in Vietnam. Hence, our card payment security standards are compliant with the security standards of the payment gateway partner.
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